To protect the health of the Southern Stitchworks family, HEADWEAR IS NOT RETURNABLE. PLEASE ASK QUESTIONS BEFORE PURCHASING.
Monogrammed items or items that are personalized in any way cannot be changed after order placement. Southern Stitchworks is not responsible for orders that were placed incorrectly, so please be sure to check your order!
While our lead times are typically much shorter, monogrammed items can take as long as 15 days to produce and ship from our facility.
Orders that contain personalized items and non-personalized items will ship together once monogrammed items are complete.
We make every effort to ensure that our inventory levels are accurate. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. Although we try to avoid it, at times a product will be out of stock even if our website says otherwise. We will contact you to make arrangements for a refund if requested, or we will ship your product as it becomes available.
Please inspect orders thoroughly upon receipt. All sales are final. However, within 30 days from the time of receipt we will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. You must contact us within 7 days by email and must include a photo of the incorrect product. PLEASE NOTE - ORDERS THAT ARE ENTERED INCORRECTLY BY THE CUSTOMER, INCLUDING THE ORDER OF INITIALS, MISSPELLINGS, OR THREAD COLOR CHOICES ARE NOT RETURNABLE ONCE PRODUCED. PLEASE REVIEW YOUR ORDER CONFIRMATION IMMEDIATELY AFTER ORDERING. SOUTHERN STITCHWORKS LLC WILL PRODUCE YOUR ITEM EXACTLY AS ORDERED.
Items must be returned in the condition they were received. They must be unworn, unwashed, and have the original tags on them.
The customer is responsible for any return shipping.
Returns will only be made for store credit.